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Payments & Banking Technical Explainer

What is a cash-deposit machine record?

A cash-deposit machine record documents an attempt to place cash or accepted items into an account. It does not prove depositor identity, cash ownership or source.

Deposit and final credit can differ

Records may include terminal, account or card, declared and counted amount, time, reference and status, plus rejected notes, counterfeit indicators, envelopes, faults and adjustments. Credit may be immediate or provisional pending staff verification.

Join terminal, account and visual evidence

Preserve transaction and exception records and ask how counting and later verification worked. Obtain CCTV quickly and compare surrounding withdrawals, transfers, receipts, communications and onward value.

Report attempt, amount accepted and account credit separately. CCTV can identify the user but not automatically ownership or knowledge of the cash source.

The point to remember

Use machine, exception, account and CCTV records to establish what was deposited, credited and by whom, while testing cash ownership separately.

Reference: PAY-079Payments & Banking